Terms of Service

QR Gate is software for managing entry to physical spaces: visitors verify a phone number and receive a door code, or a connected lock is asked to open. Your organization configures who gets in and when; QR Gate executes those rules and keeps the audit trail. These terms are an agreement between QR Gate and the organization account holder.

QR Gate depends on phone networks, SMS delivery, the internet, your lock hardware, and third-party services — any of which can fail. It is not a life-safety, emergency-egress, or security-critical system and must never be the only way into (or out of) a space.

• Always maintain a physical key or an independent way to open every door.
• Egress must never depend on QR Gate — exits must always work.
• The software is built to fail safe (falling back to SMS codes when remote unlocks fail), but you are responsible for your building's access and safety compliance.

• Only add people to member lists who have a relationship with your organization, and honor their requests to be removed.
• Use blocklists, trust codes, and approval features for legitimate access control — not harassment or discrimination prohibited by law.
• Keep your account credentials and issued trust codes reasonably secure.
• You are responsible for complying with laws that apply to your space and your use of visitor data (including any consent or signage your jurisdiction requires for entry logging).

Don't attempt to gain entry to spaces you aren't authorized for, probe or disrupt the service, resell access to it without an agreement, or use it to collect data about people beyond what the access features themselves provide. We may suspend accounts that endanger other customers or the service.

• Paid plans bill through Stripe on a monthly cycle; prices are shown at purchase.
• Upgrades apply immediately; downgrades take effect at the end of the billing period.
• If usage limits on your plan are reached, admin-side features may be restricted — but we never deny a visitor at the door over billing.

The service is provided "as is" without warranties of any kind, express or implied, including fitness for a particular purpose or uninterrupted availability.

To the maximum extent permitted by law, QR Gate's total liability for any claim arising from the service is limited to the amounts you paid us in the 12 months before the claim, and we are not liable for indirect, consequential, or special damages — including losses arising from a door that did or did not open.

You can delete your organization at any time from the dashboard. We may terminate accounts that materially breach these terms, with notice where practical. On termination, your data is deleted per the Privacy Policy.

We may update these terms; material changes will be announced to account holders by email with a new effective date. Continued use after the effective date is acceptance.

Questions: support@qrgate.app